Thank you to all patients from our two practices who joined last week’s virtual engagement session. As we move through the ongoing merger process, these conversations are especially important in helping us ensure that changes are transparent, patient‑centered and shaped by your experiences.

For anyone who couldn’t attend, you can watch the full recording on the practices Facebook page.

During the session, the team provided an update on the merger and how bringing our practices together will strengthen access, create more consistent services, and help us work more efficiently as one team across Horley. We also shared how systems like Rapid Health are supporting this transition by improving appointment access and reducing waiting times.

The feedback we received was incredibly encouraging, including:

“It has been informative and a real eye opener. So many services I was unaware of… Thank you to the entire staff for the wonderful care provided to the community.”
and

“What an excellent service you provide… The introduction of the Rapid Health triage system has given me and my family very quick access to a GP… Access to appointments and to the staff is better than ever.”

Hearing your reflections helps us ensure that the merger continues to deliver real, meaningful benefits for patients – from clearer communication to smoother access and a more joined‑up experience across both practices.

Thank you to everyone who joined, asked questions and shared their experiences. Your ongoing support plays a vital role in shaping the future of our combined practice and the wider PCN. If further updates are released or additional sessions are planned, we will share them on our website and social channels.