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Patient engagement

There are a number of ways for local residents to help us to improve the overall patient experience.

We work together to share ideas with the aim of helping to improve the services offered at the practice in addition to sourcing any local community services that would help enhance aspects of the patient’s lives.

Health Champions

Practice Health Champions are people who voluntarily give their time to work with the staff in their local GP Practice or surgery, to find new ways to improve the services that the practice offers, and to help to meet the health needs of patients and the wider community. They are supported to work with surgery staff as peers, to improve services and develop opportunities. The work of the Practice Champion varies, depending on their interests, experience, the needs of the practice and local community health priorities.

Birchwood Health Champions
Smallfield Surgery Health Champions

Patient Participation Groups

A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff.

Birchwood Medical Practice PPG
Smallfield Surgery PPG 
Townhill Medical Practice PPG
Wayside Surgery PPG

Neighbourhood Development

We’ve hosted a series of workshops designed to bring together local residents and community partners who collectively wish to improve the health and wellbeing of local people, and the delivery of local NHS services.

The events give people the opportunity to:

  • Meet with other local people and organisations who are creating health in their area
  • Celebrate all that is going on within the local community
  • Take stock of how relationships between local people, local organisations and the NHS are changing and developing
  • Reflect on local experience of NHS services
  • Shape a collective vision to build upon the above

For more information, visit Alliance for Better Care.